Passport Services
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Passport Services

Consulate General of India

Chicago

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Passport Services

Consulate General of India, Chicago has outsourced the passport services to M/s Cox and Kings Global Services. For passport related services, all applicants must send their applications or walk-in to the new India Passport Application Centre (IPAC) in Chicago, operated by M/s Cox and Kings Global Services, at the following address:

India Passport Application Centre

Cox and Kings Global Services [Passport Services)

Suite 1002, 19 S, La Salle Street, Chicago, IL 60603

Telephone : 213-213 5019

Email: http://passport.in.ckgs.us/feedback/

Website: www.passport.in.ckgs.us

Timings [Monday to Friday except holidays] :

 

Submission of passport applications by appointment: 0900 hrs-1530 hrs

 

Submission of passport applications without appointment: 0900 hrs-1100 hrs

 

Submission of passport applications for Tatkal:   0900 hrs-1530 hrs

 

Collection of processed passports : 1600 hrs. – 1800 hrs

 

If you wish to seek any information regarding these services, or if you wish to ascertain status of processing of your application, or if you have any   complaints/suggestions regarding the service, you must contact CKGS Indian Passport Application Center only at        passportusa@ckgs.com.

 

For information regarding new India Passport Application Centres at Washington DC, Houston, New York and San Francisco, please visit the websites of the Embassy of India, Washington DC and Consulates General of India at Atlanta, Houston, New York and San Francisco respectively.

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IMPORTANT NOTE: 

[i]       The Consulate General of India, Chicago does not, directly accept applications, either in person or through mail for Passport related services. Applications sent to the Consulate directly will not be entertained.

[ii]      All applications along with the relevant documents and the requisite fee should necessarily be sent to India Passport Application Centre, Cox and Kings Global Services [Passport Services], Suite 1002, 19 S, La Salle Street, Chicago, IL 60603. The applicant applying for passport services should have legal status of his stay in US.

[iii]     The passport applications received from M/s Cox and Kings Global Services (CKGS) are processed in the Consulate within 10 working days from the date of receipt. This category typically includes passports issued by the Consulate General of India, Chicago and submitted for renewal within six months before or after the date of expiry.

[iv]     The passport issued from Passport issuing Authorities other than Chicago could take much longer time. The passports that are NOT issued by the Consulate General of India, Chicago fall under the ‘Referral Category’. Such passport applications are processed for renewal within 30 days, if clearances from respective Passport Issuing Authorities (PIAs) are received. In the eventuality of non-receipt of clearance from the PIA concerned, a Short Validity Passport (1 or 2 years) could be issued. Full validity passports are, however, issued only upon receipt of clearances from the respective PIAs.

[v]      The processing time for passport applications submitted for reissue of passports, which had expired 3 years ago & beyond, is longer. In such cases, passports are issued only upon receipt of confirmation of clearance either from the original PIA or the Police Department of the state concerned in India. The passport applications in such cases should be presented in person to the Consulate on any working day between 09:00hrs -12:00hrs for scrutiny of documents, which should include references of two responsible persons in USA who can vouch for the Indian nationality and antecedents of the applicant, a Sworn Affidavit by the applicant duly notarized clearly stating that the applicant has not applied for any other nationality or sought asylum in the host country and that he/she was not involved in any activities prejudicial to the interests of India, apostille copy of the current Lease Agreement from the Illinois office of Secretary of State and copies of recent utility bills to established the proof of current residence. After the completion of the scrutiny of documents, the applicants would be directed to submit their applications to M/s CKGS for further processing.

[vi]     Passports can also be obtained under 'Tatkal' or 'Expedited' service by submitting the applications to M/s CKGS directly. All applications that are submitted under “Tatkal” or “Expedited Services”, the passports would be issued within 2-3 working days. However, the Consulate will not be responsible for any delay caused due to procedural/technical reasons & the fee would not be refunded under these circumstances. Expired or Lost/Damaged passports would not be accepted for Tatkal service.  However, Hand-written Passports issued from India and Chicago would be accepted for Tatkal service. For Tatkal or Expedited Services, the application must be submitted in walk-in, not through postal, to the outsourcing agency. The passport applications received through postal will not be entertained for Tatkal or Expedited Services. No fee paid for Tatkal / Expedited services would  be refunded.     

[vii]    For any change in the passport particulars, the applicant is required to bring all the requisite documents in original to the Consulate for verification.

[viii]   The Passports are always issued in good condition with due checks by the Consulate and by the outsourcing agency. However, the applicant is also advised to check his new passport and bring into the notice of the Consulate or the outsourcing agency immediately in writing on finding any discrepancy and deficiency in his/her new passport. The Consulate or the outsourcing agency will not be responsible for any deficiency / discrepancy reported after one month of date of issue of his/her passport. In such case, the applicant will have to re-apply for correction in his /her passport & will be responsible for payment of fee.  

[ix]   Escalation in case of delays: For delays beyond 4 weeks (non-referral cases) and 8 weeks in referral cases, please email at passport @indianconsulate.com

 

 

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